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InfoLink’s unique and most comprehensive offering, YourLink is a strategic relationship to save you both time and money.
So just what is YourLink? YourLink is a proactive consultation process that will keep you on top of technology advances, competitive offerings and cost savings. We’ll look into reducing your cost structure, and that doesn’t mean performing a cursory review. We continually search for ways to save you money by uncovering billing or finding a new carrier with a better plan. And, of course, we’ll let you know whether your existing carrier is meeting all its contractual obligations.
YourLink guarantees total project support and offers you easy, online access to valuation inventory documentation of the carrier infrastructure, including contract rates and expiration dates, carrier escalation lists, and circuit IDs. With YourLink, you’ll find that project management is a snap. Our Help Desk offers real-time support, online or toll free, and an opportunity to write trouble tickets, compare prices, check on order status and much more.
YourLink services include:
- Bi-yearly telecom audits
- Credit hunting for carrier bill errors
- Online inventory documentation of customer carrier infrastructure, including
- Circuit IDs
- Billing numbers
- Contract expiration dates
- Contract rates
- Carrier escalation list
- Access to the InfoLink Help Desk, online or toll free, for real-time answers on:
- Project management of all telecom service orders from start to finish
- Opening and following up on trouble tickets
- Moves/adds/changes
- Comparison pricing/service availability
- Resolving billing disputes
- Order status
- Circuit tune up/testing
- Vendor outsource—tell us what you need and where
- Project support for carrier migration, phone system upgrades, location moves and more
- Proactive consultation, including technology advances and competitive offerings
YourLink, non-stop telecommunications management delivered.
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Why InfoLink 
